If you have just recently placed your order and haven't received a shipping notification yet, please reach out to us immediately via the Chat widget on our website, as there is usually a small window to cancel your order before it is processed and shipped.
Reaching out via Chat is the best way to ensure that your order is able to be cancelled prior to fulfillment. Our virtual support assistant, Trudy, can check in real time to see if your order is still in our shipping queue and, if so, can put your order on hold until a member of our support team can process your cancellation.
If your order has already shipped and is en route to you by the time you decide you wish to cancel, we would be happy to accept a return.
We do not usually charge a restocking fee for returns if the original item packaging is intact and undamaged. Please be aware, however, that you will be responsible for packing and shipping the returned item(s) back to us using your preferred shipping method and the original shipping costs are non-refundable.
You can read more about our return policy and how to initiate a return here, but feel free to reach out to us via chat or [email protected] with any questions.