If you have just recently placed your order and haven't received a shipping notification yet, please reach out to us immediately via the Chat widget on our website, as there is usually a small window to make adjustments to orders until they are processed and shipped.
Reaching out via Chat is the best way to ensure your changes are able to be made. Our virtual support assistant, Trudy, can check in real time to see if your order is still in our shipping queue and, if so, can put your order on hold until a member of our support team can process your changes.
Tru-Tone processes and ships orders as quickly as possible, so the window to make adjustments is limited and can depend on when the order was placed and our current order volume. Orders that have been processed (indicated by a shipping confirmation email) cannot be adjusted. If you have already received a shipping notification email, you may need to place an additional order (if you wanted to add something to your order), or initiate a return (if you wanted to remove something from your order).
We encourage you to take your time and double check your order before placing it to avoid complications or additional shipping fees.
You can read more about our return policy or how to initiate a return, but feel free to reach out to us via chat or [email protected] with any additional questions.