Tru-Tone is happy to accept returns of unused and undamaged items within 15 days of delivery. While Tru-Tone does not cover the cost of return shipping labels, we are able to provide return labels at a reduced cost (over retail options) to our customers that can simply be deducted from your return total.
Initiating a self-serve return
To begin the self-serve return process, log in to your Tru-Tone account by clicking the Account link found in the top website navigation menu, or by clicking here.
Once logged in, ensure you’re on the Orders tab, then find the order you wish to return items from; your most recent order will be at the top. Orders that are still eligible for return will have a “Return items” button which you can click to begin your return.
After you’ve clicked “Return items”, you will be navigated to a page where you can select the items from the order you wish to return. You do not need to select all items from your order if you only wish to return a portion of your order.
Selecting any items from your order will show a quantity selector (if you’ve ordered more than one of that item, for you to indicate how many of the that item you would like to return), a dropdown for the reason you wish to return, and a text box for you to enter any notes related to why you are returning the item.
After you have selected all items you wish to return, click "Review changes" to ensure the items you wish to return are reflected, then click "Send request."
What happens next
After you have submitted your return request, a member of our team will review the request, and if needed, will reach out with any questions. We will then create a USPS return label and send it to you via email.
While Tru-Tone is unable to cover the cost of return shipping labels, we are able to provide return labels at a reduced cost over retail options (i.e. the price you would pay at the counter at USPS, UPS, or FedEx) to our customers that can simply be deducted from your return total.
After you receive the return shipping label, carefully pack the items you've requested a return for, ideally in the same package they arrived in.
If you have already disposed of the original shipping box from us, using another box is fine as long as it's not significantly larger than needed to fit the items you are returning.
Please be sure to use proper cushioning or filler material (kraft paper or bubble wrap), especially if your return contains glass bulbs, to ensure your items do not get jostled around in transit.
After taping the package up, you may drop it off at USPS or request that your mail carrier pick it up with your regularly scheduled mail delivery.
When we receive your return
Once we receive your return, we will review the items to ensure they are in an unused/undamaged state and process your refund back to your original payment method. The cost of your return shipping label will be deducted from the total issued back to your card will be processed at this time. Processing time depends on your bank, but may take up to 5-10 days to appear in your account.
If you have any questions about our return process, please don't hesitate to reach out to our support team via the chat widget on our website.