Tru-Tone products are currently only made to work with standard US voltage (120V AC). If your country's native voltage is different (such as 230V AC) you will need a voltage step-down converter / transformer to operate our lights.
While we have many Tru-Tone customers in Europe, Australia, and other parts of the world (with native voltages other than 120V AC) successfully using our lights in this way (with a voltage step-down transformer), we unfortunately cannot endorse or guarantee compatibility with any specific electrical conversion devices, which means use of them is at your own risk.
In general, however, as long as the devices' input power is appropriate for your country's voltage, has an appropriate plug for your country's outlets, and outputs 120V AC to a US-shaped outlet elsewhere on the device, it should work as expected for you with our light strings and bulbs.
International Shipping
Tru-Tone sells and ships our products to most countries. Shopify handles the checkout process and shipping for all International orders. This allows us to collect all taxes, duties and fees at checkout, so you don’t have to worry about surprise charges, or having your package held when it arrives in your country. International Tru-Tone orders will appear as Global-E on your bank statement.
International shipping rates are determined by the carrier and limited to DHL Standard and DHL Express and UPS Standard (please note that all of these services may not be available in your area). Shipping time estimates and delivery dates are provided by the carrier and are not guaranteed by Tru-Tone.
In the event of lost or damaged orders outside of the US, we will do our best to work with the carrier to resolve the issue. In some cases we may offer a refund or partial refund rather than product replacement.
We understand that international shipping can be costly and apologize for any disappointment or inconvenience this may cause. We continue to work toward expanding our distribution internationally to help alleviate these costs and thank you for your support and patience in the meantime.