We are happy to offer returns and cancellations for orders that have not yet shipped, though we encourage new customers to read reviews and visit our product guide to familiarized yourself with our products (and to double-check your shopping cart before placing an order) to avoid costly errors.

Returns are accepted within 15 days of delivery. To initiate a return, please follow the steps outlined in our self-serve return instructions.

Customers will be responsible for packaging and shipping all returns. A return shipping label will be provided at a reduced cost to you and will be deducted from your return total. The original cost of shipping your order to you is non-refundable.

For returns for international orders, "shipping costs" includes all duties, customs fees or VAT and are not refundable once an order has been fulfilled.

Returns may also be subject to a 10% restocking fee at Tru-Tone's discretion if items are returned in a visibly used state, though we rarely find this necessary.

Please include your name and order number inside the package of your return. Your refund will be processed as soon as we receive the item.

If you have just recently placed your order and haven't received a shipping notification yet, please reach out to us immediately via the Chat widget on our website, as there is usually a small window to cancel your order before it is processed and shipped. However, cancellations are not guaranteed, and are not possible if the order has already been processed and fulfilled.

Reaching out via Chat is the best way to ensure that your order is able to be cancelled prior to fulfillment. Our virtual support assistant, Trudy, can check in real time to see if your order is still in our shipping queue and, if so, can put your order on hold until a member of our support team can process your cancellation.

If you receive damaged, defective or incorrect items, please let us know as soon as possible after delivery (or within 72 hours) and we will be happy to replace them. Reach out via the chat widget on our website or by sending an email to [email protected] for a swift and simple replacement. Be sure to include your order number and a list of the damaged or incorrect items.

Our complete Returns and Cancellations policy can be found in our Terms and Conditions.