We are happy to offer returns and cancellations for orders that have not yet shipped, though we encourage new customers to read reviews and visit our product guide to familiarized yourself with our products (and to double-check your shopping cart before placing an order) to avoid costly errors.
Return Policy
Returns are accepted within 15 days of delivery. To initiate a return, please reach out via chat or send an email to [email protected] with the subject line "Return Order #12345" (substituting in your specific order number, of course).
Customers will be responsible for packaging and shipping all returns and return shipping labels are not provided. All shipping costs are non-refundable and will be deducted from your return amount.
For returns for international orders, "shipping costs" includes all duties, customs fees or VAT and are not refundable once an order has been fulfilled.
Returns may also be subject to a 10% restocking fee at Tru-Tone's discretion if items are returned in a visibly used state, though we rarely find this necessary.
Please include your name and order number inside the package of your return. Your refund will be processed as soon as we receive the item.
Returns should be shipped to the following address using your preferred shipping provider:
Tru-Tone Returns
466 26th St.
Ogden, UT 84401
Cancellation Policy
If you want to cancel your order, please reach out immediately via chat, or send an email to [email protected] with the subject line "Cancel Order #12345" (substituting in your specific order number). Cancellations are not guaranteed, and may not be possible if the order has already been processed or fulfilled.
Damaged or Incorrect Items
If you receive damaged, defective or incorrect items, please let us know, ideally within 72 hours of delivery, and we will be happy to replace them. Reach out via chat on our website or send an email to [email protected] for a swift and simple replacement. Be sure to include your order number and a list of the damaged or incorrect items.
Our complete Returns and Cancellations policy can be found in our Terms and Conditions.