If you wish to add more items to an order that you have recently placed and haven't received a shipping notification yet, please reach out to us immediately via the Chat widget on our website, as there is usually a small window to modify your order before it is processed and shipped.
Reaching out via Chat is the best way to ensure that your order is able to be modified prior to fulfillment. Our virtual support assistant, Trudy, can check in real time to see if your order is still in our shipping queue and, if so, can put your order on hold until a member of our support team can process your changes.
If you've already placed multiple orders in a short time frame, as long as neither has been fulfilled by the time we're able to help with your request, we can merge the orders into one shipment and provide a partial refund on shipping costs.
The best way to ensure your changes can be made is via our virtual support assistant as described above. Please keep in mind that time is of the essence with order modifications and we cannot guarantee your order will not ship prior to the adjustments being made to your order.