If you have just recently placed your order and haven't received a shipping notification yet, please reach out to us immediately via the Chat widget on our website, as there is usually a small window to make adjustments to orders until they are processed and shipped.
Reaching out via Chat is the best way to ensure your changes are able to be made. Our virtual support assistant, Trudy, can check in real time to see if your order is still in our shipping queue and, if so, can put your order on hold until a member of our support team can process your changes.
If you have received your order (or if it has already shipped and is en route to you) but you've decided you'd like to swap out something in your order for something else, we would be happy to accept a return, but we do not currently have a direct exchange process.
Your best option is to place a new order for the item(s) you want whenever you're ready, and initiate a self-serve return for the item(s) you no longer want.
We do not usually charge a restocking fee for exchanges if the original item packaging is intact and undamaged. Please be aware, however, that original shipping costs are non-refundable.
You can read more about our return policy or how to initiate a return, but feel free to reach out to us via chat or [email protected] with any additional questions.