If you would like to make adjustments to your order please reach out immediately to [email protected] with the subject line “Change Order #12345" (substituting in your specific order number, of course).
Tru-Tone processes and ships orders as quickly as possible, so the window to make adjustments is limited and can depend on when the order was placed and our current order volume. Orders that have been processed cannot be adjusted. If you have received a shipping notification you may need to place a second order, or initiate a return.
We encourage you to take your time and double check your order before placing it to avoid complications or additional shipping fees.